Using the Veyes App to Check or Update Camera Settings

Using the Veyes App to Check or Update Camera Settings


If your camera is not connecting and we are unable to remote in to your camera, we may ask you to help us troubleshoot the camera by accessing the settings through the Veyes app.

Download the Veyes app: For Apple / for Android

Start the vehicle's ignition to turn the camera on. A green WiFi light will appear on the camera's LED panel to let you know the camera's WiFi network is now being broadcast. You will need to search for this WiFi network using your mobile device and connect to it in order to get into the camera settings. The WiFi network will remain active for 3 minutes, after which the green WiFi light will go out. You will need to quickly tap the button on the camera twice to have the WiFi signal broadcast from the camera so you can connect again (you will hear the camera say "AP Mode Enabled" to let you know it's broadcasting the signal).

Enable WiFi on your mobile device and find the available network for the camera. It will start with "ST-" and contain your device's serial number (typically starting with 00D, 003, or 007). It may say you are connected to the network but not connected to the internet. That is fine.

With your mobile device connected to your camera's WiFi network, open the installed Veyes app. On the log-in screen, type the username = "admin" and the password = "admin".

Common settings that you may need to check:

Preview button - view your camera feeds in real time to ensure all feeds are displayed and that the angle of the cameras are correct.

Preferences > Network > Server Type - make sure these settings are correct:
Protocol Type: N9M
Enable Network: Module 1
Register Server IP: streamax-api.zenduit.com
Register Server Port TCP: 21083
Register Server Port TLS: 6556
Media Server IP: streamax-api.zenduit.com
Media Server Port TCP: 21083
Media Server Port TLS: 6556
Click Save.

Network > Communication Module - make sure these settings are correct:
(these settings are for T-Mobile registered SIMs - if you are not using T-Mobile as your carrier, please contact support@gotrackcam.com so we can advise you on your carrier's settings)
Server Type: LTE-FDD
Network Type: Mix
Dialing Parameter >
      Certification: None
      Carrier: T-mobile/Generic
      Protocol Type: IPV4
Active Mode: Always
MTU Value of SIM card: 1500
Click Save.

General > Device Module - the settings on this screen should match the below. Let us know if your settings say something different:
Communication Module
Module Status: Existed
SIM Card Status: Existed
Dial Status: Dialed Up
Module: EC25
Network Type: LTE
Signal: Good strength - 3 or more bars

If your settings look like the above, we can confirm that your device should be properly connecting and we will now be able to access your camera remotely to make any other changes that may be necessary to your camera's function.