Document Purpose

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1. The purpose of this user manual is to provide information about the TLP2-SFB asset tracking device. It covers the main features of the device and instructions for its use.
2. TLP2-SFB may make changes to the specifications and features of this manual without prior notice.

  Safety Information

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1. The following information is provided to ensure safe operation of the device. Please read them carefully before starting to use the device:
   
2. Do not disassemble the device. If the device case is damaged or the insulation of the wires is compromised, disconnect the power cables from the power supply first.
   
3. It is important to remember that all wireless data transmission devices generate interference that can affect other devices nearby.
   
4. Installation or dismantling of the device should only be carried out by qualified personnel.
   
5. The device must be securely fixed as described in the installation instructions.
   
6. Configuration must be carried out using a second safety class computer with an independent power supply.
   
7. Ensure that the device is installed in a location that is protected from adverse environmental conditions for long periods.
   
8. Dispose of used batteries in accordance with environmental regulations.
   
9. For configuration, use quality, certified cables. TLP2-SFB accepts no liability for damage or loss resulting from the use of unsuitable cables.
   
10. Disconnect the device from the power supply before disassembling it to insert or replace the SIM card.
    
11. Waste from the equipment must not be disposed of with household waste. The product must be sent to specific collection points at the end of its useful life. 

  Acronyms and abbreviations

2G - Second generation cellular technology 3G - Third generation cellular technology 4G – Fourth generation cellular technology AC/DC - Alternating current/Direct current AIN - Analog input

APN - Access point name CAN - Controller area network DIN - Digital input

DOUT - Digital output

FMS - Fleet management system FW - Firmware

HDOP - Precision horizontal dilution GLONASS - Global Navigation Satellite System GMT - Greenwich Mean Time

GNSS - Global Navigation Satellite System GPRS - General Packet Radio Service

GPS - Global Positioning System

GSM - Global System for Mobile Communications IP - Internet protocol (address)

OBD - On-board diagnostics OTA – Over-the-air

LED - Light Emitting Diode LTE - Long Term Evolution PCB - Printed Circuit Board SMS - Short Message Service

SW - Single-Wire or Software or Switch TCP - Transmission Control Protocol UDP - User Datagram Protocol

UMTS - Universal Mobile Telecommunications System USB - Universal Serial Bus

VCOM - Virtual communication port

About this device

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  FOTA (firmware over the air) Notification

TTLP2-SFB is dedicated to ensuring that its clients enjoy the most seamless and user-friendly experience with its products and services. To achieve this, we have introduced automatic firmware updates for all our devices. This feature is designed to keep your devices up to date by automatically installing the latest firmware versions. It has been integrated to not only enhance the performance of your devices but also to save you the time and effort required for manual firmware updates.

However, we understand that there may be cases where you prefer to have more control over when and how firmware updates are applied to your devices. If you wish to turn off this automatic feature for any reason, you have the option to do so. To disable automatic firmware updates, contact Trackcam support team will assist you in this process.

Once you've disabled the automatic firmware update feature, please note that the responsibility for keeping your device's firmware up to date will fall on you. In such cases, firmware updates can only be performed by sending manual upgrade commands to your device. This ensures that you have full control over the update process and can apply firmware updates at your discretion.

  Attention

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This device is a solar-powered tracker that can use sunlight to power itself and extend the battery life. It has a solar panel that can convert light energy into electrical energy and store it in the internal battery. The device needs to be installed in a place where it can receive enough sunlight to charge the battery. The device also has a voltage sensor that can compare the output voltage of the solar panel and the battery voltage. The solar panel will only charge the battery when its output voltage is 0.3V higher than the battery voltage. If the output voltage is lower than that, the solar charging will stop to prevent over-discharging the battery. The device also has a reporting function that can send its location and status to the server at certain intervals. The reporting intervals can affect the battery life, as more frequent reporting will consume more power. To make the battery last longer, the reporting intervals should be set to lower rates. For example, the device can report every 5 minutes when it is moving, and every 1 hour when it is not moving. This way, the device can balance the power consumption and the power gain from the solar panel. The customer can also contact the Trackcam Support team for more guidance on how to set the reporting intervals.

  Equipment power consumption and solar panel charging current

• The normal device power consumption is around 50mAh when the device is in working mode.
• The typical charging rate of the solar panel under direct sunlight at noon (in summer) is about 250mAh.

  Disclaimer

This device is a tracker that can be used for different purposes and in different settings. However, customers need to make sure that they know how to use the device properly and where to install it. If the device is used incorrectly or in an unsuitable environment, it may not work well or cause problems. Trackcam will not be liable for any damage or loss that may result from using the device inappropriately or with a wrong reporting rate. The reporting rate is how often the device sends its location and status to the server. The reporting rate can affect the device’s performance and battery life. Therefore, customers should contact Trackcam Support team before using the device and ask for advice on how to set the reporting rate and install the device. Trackcam Support team is happy to help customers with their questions and needs.

  Intelligent Power Management

To extend the battery life, we designed an intelligent power management algorithm. This algorithm allows the tracker working under a lower reporting rate when battery is low. Once the battery is charged back, the tracker will report as normal. This function is enabled in default. Customer can disable it by command. The working logic is:

• When the battery voltage value is down to 3.4V, the tracker will report at every 24 hours no matter if moving or in standstill.
• When the battery is charged back to 3.5V, the device will report as what are set by customer.

  Battery Protection

The tracker has a charging threshold to avoid the battery overcharge. Only when the battery voltage is ≤ 3.95V, the battery charging will start once sunlight condition is met or the tracker is connected to external power through the cable. The charging will stop when the battery voltage reaches 4.05V or the sunlight condition isn’t met or it’s disconnected from external power, depending on which comes first.

  Product Specifications

 

 Warning!

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DO NOT, under any circumstance, use multi-headed USB-C cables to charge or configure TLP2-SFB devices. Although our devices use the USB-C connector, they are NOT compatible with the PD protocol, and can only withstand 5V DC.

Multiple output chargers with INDIVIDUAL CABLES TO THE DEVICES are allowed  .

Product overview

Note: The indicator lights will go out automatically after the tracker is powered for 70 seconds, unless configured to be always on or connected to the USB.

  LED indicator and buzzer working status:

Solid on: LED indicator on and no flashing

Fast flashing: 0.25 second on and 0.25 second off

Slow flashing: 1 second on and 1 second off

  Individual device ID

Every TLP2-SFB has a laser engraved table containing important information as operating voltage, battery capacity and IMEI number both human readable and in a QR code format.

  SIM Card

To insert the SIM card, follow the steps below:

•Open the tracker SIM card cover with a screwdriver.

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• Insert SIM card following the correct orientation printed on the device.
• Put the cover back and use a screwdriver to fix the cover:

o Please note that the structures on the sides of the cover are different. Therefore, refer to the photos below to ensure the area highlighted in red at the bottom of the device is fully covered. Once confirmed, please tighten the screws.

• Trackcam recommend using the TA51 screwdriver (as an optional accessory) to standardize the screw fixing torque. Set the TA51 to 3.5kgfcm.

• Please fix the 2 screws one by one following the sequence below 1-2, using the recommended screwdriver (TA51).

Your device is now ready for configuration.

  Revisions Hardware

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  Powering on (new revision)

1. Newer models no longer have a physical power switch and instead feature a touch button on the back of the device. To power it on, hold the touch button for 5 seconds or connect the USB cable. 
   
   
2. Hold the power button on the back of the device for 5 seconds. The LED lights on the device will sequentially light up from right to left until all three LED lights are lit, indicating that the device has powered on successfully. Refer to the image below for the location of the power button. If there is a laser-engraved circle in the upper right corner of the device, the power button is the laser-engraved circle. Conversely, if there is no laser-engraved circle on the device, the power button is the raised button.
   

  Simple troubleshooting

• Inability to Connect to the Tracking Platform

o Check the APN and IP settings.
o Check that the SIM card supports the specific network and that the data service is enabled.
o Make sure there are no limitations or that the server's IP address has already been added to the IP whitelist when using an M2M SIM card.
o Check the remaining balance or network signal of the SIM card.
o Make sure the IMEI is correctly added to the platform.
o Check ACK setting for the Login message.

• Tracker Indicates Offline

o Check the voltage of the external power source to see if the tracker has been disconnected from the external power source.
o Check if the vehicle has entered a network shadow area.
o Check the tracker's SIM card balance.
o If the disconnection occurred in the last few days of the month, check whether the network service has been interrupted by the operator due to exceeding the maximum data usage volume.
o Make sure the IMEI is correctly added to the platform.
o Check ACK setting for the Login message.

• Unable to locate

o Check that the top side (with the TOP SIDE logo) is facing upwards without being covered by metal objects during installation.
o Has the vehicle entered an area without satellite coverage?

• Location deviation

o In areas with a weak GNSS signal (such as areas with many tall buildings), location drift can occur. When you move to an open area, the drift will no longer occur.

• Lack of response to commands

o Check the format of the command. Make sure it is correct.
o The vehicle may be in a network shadow area.
o Make sure the device is online or wait for it to become online.

  Warranty and stocking

The standard warranty for our product lasts for 12 months starting from the date of purchase. To ensure the longevity of your tracker, especially if you plan to store it for an extended period, we recommend a specific maintenance procedure.

If you anticipate leaving the tracker unused for a while, it's advisable to connect it to an external power source and recharge the internal battery for a continuous period of 10 hours every 3 months. This proactive measure will significantly contribute to preserving the lifespan of the internal battery.

  Optional TFT Compatible Accessories List

  

FCC Warning

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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation

Caution!

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

IMPORTANT NOTICE:

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

  ISEDC Warning

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This device complies with Innovation, Science, and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance. The minimum distance from body to use the device is 20cm.