Surfsight - Troubleshooting an Offline Camera

Surfsight - Troubleshooting an Offline Camera

Power off or restart the dashcam

Manual restart (reboot)

A manual restart (reboot) retains the user password and user settings. The SD card is not affected.

  1. Open the SD card cover.

  2. On the side of the dashcam, short press the Reset button (pin hole).

    The dashcam shuts down and restarts.

Factory reset

Occasionally, you might need to do a factory reset of the AI-12 dashcam. When you do a factory reset, user settings including the user password are removed and the factory settings are restored. The factory reset default PIN is 3333. The SD card is not affected.

Possible reasons for doing a factory reset are:

  • the dashcam doesn't turn on

  • the dashcam screen is frozen

  • the dashcam doesn't connect to the internet

To perform a factory reset on the dashcam:

  1. When you are in the parked vehicle with the parking brake on, the ignition on, and the door closed, press the touchscreen of the dashcam to view the PIN screen.

  2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently.

    dashcam_enterPinScreen

    The screen unlocks and the menu appears.

  3. Press Settings.

    dashcam_viewSceen

  1. In the Settings menu, scroll down and press Factory Reset. A confirmation window appears.

  2. Select OK

Power off the dashcam

. To power off the dashcam:

  1. When you are in the parked vehicle with the parking brake on, the ignition on, and the door closed, press the touchscreen of the dashcam to view the PIN screen.

  2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently.

    dashcam_enterPinScreen

    The screen unlocks and the menu appears.

  3. Press Settings.

    dashcam_viewSceen

  4. In the settings menu, choose the option appropriate for your dashcam:

      1. Scroll down and press Power Off.

        dashcam_viewSettingsMenu

        A confirmation window pops up.

      2. Follow the instructions on the screen to first disconnect the power cable, and then press OK on the screen to power off the dashcam.

        Important

        Complete this step in order to prevent the dashcam from restarting. If the dashcam does restart, repeat this step to avoid draining the battery.

        If a tamper-proof case is installed on the dashcam, you cannot disconnect the power cable. Press OK and the dashcam restarts instead of shutting down.

      3. If you want to turn the dashcam on again, insert the power cable.