If you are experiencing an issue with your camera not showing any activity on the portal we may ask you to check the status of the lights on the front panel of the camera. When the camera is working properly the display will look like this in the ...
New Customer Set-up (Version 4) Updated February 13, 2023 CSR’s will be cc'd when a welcome letter is sent to the new customer. This letter invites the customer to schedule their TrackCam training. As soon as CSR Team members receive this email, they ...
In TrackCam Map View for Spireon/Geotab there are different color bubbles that contain minute indicators for each vehicle. The color indicate how long the vehicle has been reported to be in various conditions by the camera system. Green bubble means ...
You will have to do a manual format of the SD card. Here are the steps to do so: Please power of the device, retrieve the SD and insert it into a PC 1. Download the SD Card Tools 2. Open the SD Card Tools folder, find the folder SD Card Format Tool ...
Video is stored on the SD card in your camera. The SD card is located behind a door on the side of the camera. You need to install special viewing software on your Windows computer Here is link to download the software: ...
The easiest way to log into the app is with your phone number. Make sure a mobile phone number where you can receive texts is entered into your user profile on the TrackCam portal. (If you do not have Admin rights to your TrackCam portal, please ...
Please see the article ZenduOne Mobile App - How to Log In on where to download the app and get logged in. (Screenshots below are from an Android mobile device. iPhone users may see something different.) Once you're in the app, click on the tile that ...
Navigate to your TrackCam portal. Then click Admin > Rules (click on the Safety Management tab for default rules), and scroll down to the rule you wish to edit. Click the Pencil icon all the way to the right of the rule. (If you do not see the Pencil ...
Installing Replacement SD Cards / SIM Card Take out the Dashcam (power-off), and use the special Allen key provided to you on installation to open the card slot panel on the right of the Dashcam by turning counterclockwise. (If you do not have this ...